To ensure optimal scheduling for all patients and efficient clinic operations, please review the following policies regarding cancellations, rescheduling, and deposit refunds.
1. Deposit Refund Policy
Deposits are non-refundable under any circumstances, including cancellations, no-shows, or other situations that prevent attendance. The following deposit amounts apply:
- Initial Cosmetic Appointment: $100
- Follow-up Cosmetic Appointment: $50
- Initial Dermatology Appointment: $50
- Follow-up Dermatology Appointment: $25
- Surgery: $50
2. Rescheduling Appointments
Each appointment may be rescheduled once only, provided that the request is made at least 24 hours before the scheduled time. To reschedule, patients must:
- Send a text message or email to the clinic’s contact information provided.
- Include their full name, the original appointment date and time, and the reason for rescheduling.
Once received, our staff will verify availability and confirm the new appointment date and time. Only one rescheduling per appointment is permitted, and additional requests to reschedule will not be accepted.
3. Cancellations
Cancellations must be communicated at least 24 hours before the scheduled appointment time. While no refunds will be issued for cancellations, the deposit will remain on file if rescheduling has not already been utilized. If a rescheduled appointment has already occurred, no further rescheduling or refund is possible. Should an appointment be canceled by our office, a 100% refund of the deposit will be provided.
4. No-Shows
If a patient fails to attend a scheduled appointment without prior notification, it will be considered a no-show. No-shows are non-refundable and will not be eligible for rescheduling.
5. Exceptions
In cases of documented medical emergencies or extraordinary circumstances, patients may reach out to the clinic to discuss potential exceptions. Any decision regarding exceptions will be at the sole discretion of the clinic's administration.
