To ensure optimal scheduling for all patients and efficient clinic operations, please review the following policies regarding deposits, cancellations, and rescheduling. 

1. Deposit Policy

All deposits are strictly non-refundable under any circumstances, including cancellations, no-shows, or failure to attend an appointment. Deposits secure your reserved time with our providers.

2. Rescheduling Appointments

Each appointment may be rescheduled once only, provided the request is made at least 24 hours in advance.

• A second rescheduling is not permitted.
• If a patient has already rescheduled once, the deposit will be forfeited if the appointment is canceled or changed again.

To reschedule, patients must:

• Send a text message or email to the clinic’s contact information provided.
• Include their full name, the original appointment date and time, and the reason for rescheduling.

Once received, our staff will verify availability and confirm the new appointment date and time. Only one rescheduling per appointment is permitted. Any future appointment will require a new deposit.

3. Cancellations (24+ hours)

Cancellations made at least 24 hours before the scheduled appointment:

• The deposit remains on file as a credit
• Only if the appointment has not already been rescheduled

4. Late Cancellations (Less than 24 hours)

Any cancellation made less than 24 hours before the appointment:

• Results in automatic forfeiture of the deposit
• No rescheduling will be permitted

This applies regardless of the reason, including illness or personal emergencies.

5. No-Shows

Failure to attend an appointment without prior notice will be considered a No Show. The deposit will be forfeited, and the appointment will not be eligible for rescheduling. Any future appointment will require a new deposit.

6. Exceptions

Exceptions for documented medical emergencies or extraordinary circumstances may be considered at the sole discretion of the clinic.